{"id":3848,"date":"2020-08-28T20:43:42","date_gmt":"2020-08-28T19:43:42","guid":{"rendered":"https:\/\/emmaccorporation.com\/fr\/?p=3848"},"modified":"2025-08-11T09:40:37","modified_gmt":"2025-08-11T08:40:37","slug":"tele-conseillere-bilingue","status":"publish","type":"post","link":"https:\/\/emmaccorporation.com\/fr\/tele-conseillere-bilingue\/","title":{"rendered":"TELE-CONSEILLERE BILINGUE"},"content":{"rendered":"<h1>Offre d\u2019Emploi : T\u00e9l\u00e9conseiller Bilingue (F) \u2013 Cotonou<\/h1>\n<p><strong>Entreprise :<\/strong> EMMAC Corporation (recrutement pour le compte d\u2019une soci\u00e9t\u00e9 cliente)<\/p>\n<p><strong>Ville :<\/strong> Cotonou, B\u00e9nin<\/p>\n<p><strong>Date limite de candidature :<\/strong> 30 ao\u00fbt 2020 \u00e0 18h30<\/p>\n<h2>A \u2013 Missions et Responsabilit\u00e9s<\/h2>\n<p>La <strong>t\u00e9l\u00e9conseill\u00e8re bilingue<\/strong> aura pour mission principale de g\u00e9rer les contacts clients et prospects d\u2019une soci\u00e9t\u00e9, par t\u00e9l\u00e9phone (appels entrants et sortants) ainsi que par \u00e9crit (e-mail, SMS, chat, courriel). Ses principales responsabilit\u00e9s incluent :<\/p>\n<ul>\n<li>Accueillir, guider, conseiller et vendre<\/li>\n<li>Recevoir les appels entrants<\/li>\n<li>G\u00e9rer les besoins et r\u00e9clamations des clients<\/li>\n<li>\u00c9couter les probl\u00e8mes rencontr\u00e9s par le client et trouver une solution<\/li>\n<li>D\u00e9marcher les clients potentiels<\/li>\n<li>Aider et renseigner les clients<\/li>\n<li>Fid\u00e9liser la client\u00e8le<\/li>\n<li>Convaincre et n\u00e9gocier efficacement<\/li>\n<\/ul>\n<h2>B \u2013 Atouts Recherch\u00e9s<\/h2>\n<ul>\n<li>Excellente capacit\u00e9 de communication<\/li>\n<li>Parfaite \u00e9locution<\/li>\n<li>Bon sens de l\u2019\u00e9coute<\/li>\n<li>Fibre commerciale d\u00e9velopp\u00e9e<\/li>\n<li>Sens de la diplomatie<\/li>\n<li>Aptitudes en persuasion et n\u00e9gociation<\/li>\n<li>Bonne connaissance des produits et services de l\u2019entreprise cliente<\/li>\n<li>R\u00e9sistance au stress et \u00e0 la pression<\/li>\n<li>Courtoisie, sociabilit\u00e9 et t\u00e9nacit\u00e9<\/li>\n<li>Rigueur et r\u00e9activit\u00e9<\/li>\n<li>Empathie<\/li>\n<li>Ma\u00eetrise courante de l\u2019anglais<\/li>\n<\/ul>\n<h2>C \u2013 Profil Requis<\/h2>\n<ul>\n<li>Avoir au minimum un <strong>BTS<\/strong><\/li>\n<li>Exp\u00e9rience dans un <strong>call center<\/strong> exig\u00e9e<\/li>\n<\/ul>\n<h2>D \u2013 Candidature<\/h2>\n<p><strong>Date limite :<\/strong> 30 ao\u00fbt 2020 \u00e0 18h30<\/p>\n<p>? Envoyez votre CV \u00e0 : <a href=\"mailto:recrutement@emmaccorporation.com\">recrutement@emmaccorporation.com<\/a><\/p>\n<p>? Ou d\u00e9posez-le via ce lien : <a href=\"https:\/\/emmaccorporation.com\/fr\/candidat\/depot-de-cv\/\">Formulaire de d\u00e9p\u00f4t de CV<\/a><\/p>\n<p>? D\u00e9p\u00f4t physique : Si\u00e8ge EMMAC Corporation, Gb\u00e9to (en face de l\u2019\u00e9glise protestante CSP)<\/p>\n<h2>? Contact<\/h2>\n<p>T\u00e9l\u00e9phone : (+229) 96 52 23 23 \u2013 95 04 08 08 \u2013 96 52 27 27<\/p>\n<p>Facebook : <a href=\"https:\/\/www.facebook.com\/EMMACCorporation\/posts\/1871394096336813\">Voir l\u2019annonce<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TELECONSEILLER BILINGUE<br \/>\nLe cabinet EMMAC Corporation recrute pour le compte d\u2019un Soci\u00e9t\u00e9 une T\u00e9l\u00e9-conseill\u00e8re bilingue(F)<br \/>\nVille : Cotonou<br \/>\nDate limite : 30 Aout 2020 \u00e0 18h30<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-3848","post","type-post","status-publish","format-standard","hentry","category-offres-demploi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>TELE-CONSEILLERE BILINGUE - 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